Frequently Asked Questions
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No, it is up to you to decide how many estimates you would like and if you want to discuss the repairs with more than one shop. If you have selected a shop, have your insurance company deal directly with them.
Yes, it is your responsibility, and your right, to choose who will repair your vehicle. Also, if you cannot decide on a repair facility, your insurance company can recommend a repair shop. Many insurance companies offer Direct Repair Programs that take the hassle out of the claim process and provide for quicker repairs.
We work with several noted pinstripers and artists and can customize your vehicle to your specifications.
If you need a rental car, we can help you make the necessary arrangements.
Yes, if you have rental coverage. Also check with your agent or insurance company to see how much of the rental is covered; some policies pay the full amount, some will only pay a percentage. If the claim is a liability claim (the accident was not your fault), the full amount will be covered.
We offer a night drop 7 days a week. Drop a note into our night drop key box containing a key and vehicle information along with copy of estimate. An estimate and authorization must be made prior to drop off.
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.
Yes. We guarantee all of our repairs with a written Limited Lifetime Warranty.
Our main objective is to fix your vehicle quickly and provide quality service at the same time. Vehicle repair time is dependant on the extent of the damage. You will be notified by phone when your vehicle is ready to be picked up. Please call or e-mail your advisor during the repair process if you have questions or concerns.
Subrogation is the process by which your insurance company pays for the repairs to your vehicle, and is obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible, which may be refunded once the other party pays.
The cost of repairs plus the value of the vehicle in damaged condition (salvage value) – is greater than the actual cash value (ACV) of the vehicle prior to the accident.
You have the right to retain ownership of the vehicle, but the amount of the settlement may be reduced by the salvage value.
- Always use clean fresh water.
- Wash your vehicle in the shade.
- Do not use a commercial brush car wash. Stiff brushes or sponges could mar the finish and damage the surface.
- Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
- Avoid parking under trees and utility lines which are likely to attract birds.
- Bird droppings have a high acid content and will damage a freshly painted surface.
- Also, tree sap can mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.